Please read refund policies below. If you have any doubts or concerns, please write to our e-mail address. Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site.

Limitation of Liability IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.

Delivery to Alaska , Hawaii & U.S. territories: For all deliveries to Alaska , Hawaii , and U.S. territories, we are in the process of programming the site for proper handling. For now please call for a quote on the shipping cost.

International addresses: Our program is not automated to place a delivery for another country or a U.S. territory that is not served by the U.S. Postal Service. To arrange delivery to these locations, call toll-free 1–866- 689-9701.

In the event you are in need of a faster service we offer 3 alternatives that our store is automated to calculate based on weight and destination of your purchase:

We will accept returns, with a return authorization number, within 30 days of shipment, for a refund or exchange.  Return shipment must have an RA number (RA#) printed on the outside of the box/packaging and a copy of your CooksPlus invoice enclosed.  Call 843-689-9701 for RA#.  CooksPlus will refuse any return without RA #.  All merchandise returned may be subject to a 15% restocking fee.  Additionally, shipping and handling charges to the customer may be deducted from return credit, based on reason for return. We reserve the right to inspect merchandise for misuse and to determine whether repair, replacement or adjustment is necessary.  Merchandise must be returned in its original box/packaging and in new and resalable condition.  The customer is responsible for all return shipping and handling charges; return should be sent pre-paid.  It is recommended that a traceable insurable method of transit be used, as CooksPlus will not assume responsibility for returns that are lost or damaged during transit.

In the event an item arrives damaged due to shipping you will need to advise us within 48 hours of receipt to enable us to best handle the return and support your immediate needs (Contact us at +1 (866) 689-9701 or email us at support@cooksplus.com). You will need to keep all original (outer and inner) packaging, including cartons and contents until we can have the carrier inspect to approve resolution.