| To keep this simple, we have developed one program for all of our product offerings. | |||||||||||
| Standard Shipping Program | |||||||||||
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| * delivery in 5 to 7 business days - no Sunday or Monday with FedEx | |||||||||||
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Delivery to Alaska , Hawaii & U.S. territories: For all deliveries to Alaska , Hawaii , and U.S. territories, our site is set-up to calculate these costs based on weight at check-out. For help please call our Toll Free # 1-866-689-9701. |
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Our Shipping/Transit Times  |
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International addresses: Our program is now automated to place a delivery for another country or a U.S. territory that is not served by the U.S. Postal Service. You may also call us for additional information, call toll-free 1-866-689-9701. |
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Special Delivery Services |
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In the event you are in need of a faster service we offer 3 alternatives that our store is automated to calculate based on weight and destination of your purchase: |
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Returns Policy |
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We will accept returns, with a return authorization number, within 30 days of shipment, for a refund or exchange. Return shipment must have an RA number (RA#) printed on the outside of the box/packaging and a copy of your CooksPlus invoice enclosed. Call 843-689-9701 for RA#. CooksPlus will refuse any return without RA #. All merchandise returned may be subject to a 15% restocking fee. Additionally, shipping and handling charges to the customer may be deducted from return credit, based on reason for return. We reserve the right to inspect merchandise for misuse and to determine whether repair, replacement or adjustment is necessary. Merchandise must be returned in its original box/packaging and in new and resalable condition. The customer is responsible for all return shipping and handling charges; return should be sent pre-paid. It is recommended that a traceable insurable method of transit be used, as CooksPlus will not assume responsibility for returns that are lost or damaged during transit. |
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| Please include with your return: | |||||||||||
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| Ship your return merchandise, pre-paid and insured for your protection, via UPS or parcel post to: | |||||||||||
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Order Cancellation |
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| If your order has not shipped, you may cancel simply by e-mailing or calling us toll free with your order number at +1 (866) 689-9701 or e-mail us at CS22@cooksplus.com. |
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Damaged Product |
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In the event an item arrives damaged due to shipping you will need to advise us within 48 hours of receipt to enable us to best handle the return and support your immediate needs (Contact us at +1 (866) 689-9701 or email us at CS22@cooksplus.com). You will need to keep all original (outer and inner) packaging, including cartons and contents until we can have the carrier inspect to approve resolution. |
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Pricing: |
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| Prices are subject to change. We try hard to keep our site current, however errors may occur. CooksPlus is not responsible for pricing, typographical, photographic or other errors. We reserve the right to limit quantities or to cancel orders due to errors. |